![]() ![]() The only policy was “We expect passengeRs to behave like adults”. In addition, I approached the Flight Attendent, Steve to relay my concern of “reserving seats” and Co passenger sweating and using unpleasant language, Steve responded Southwest had no policy on this matter. With a A2 Boarding position earlier than a pointed time arrival at boarding gate and attempt to get a less than desired preffered seat, I did not get what you claim from the Business Select experience. I generally prefer to have my bags right above me, based on your claim that Business Select fare offers you better access to preffered seating option. I did not want to argue with an unpleasant co-passenger and preffered to take the next seat, although my bags were not close to me. I asked whether he felt it was ok to “reserve” seats and he became very aggressive stating “are you **bleep**tIng me”? This is Southwest, I can do what I want to do, there is no assigned seats, so I can grab more than one seat. I asked where the passenger was and he responded, not here. I requested to take that empty seat and he retorted “I have that reserved”. Gentleman ahead of me grabbed the seat towards the window and kept his bag on the seat towards aisle. The first empty seat on the aisle with bin space was 11 A, an exit row. I’ve never faced this situation with a business select boarding as I prefer to take the first 2-3 rows. I boarded the flight at 6:24 and the first empty bin at row 12. Approximately 25-30 passengers had already boarded ahead of me. To my utter surprise, the flight seemed to have been boarding earlier than my arrival. I arrived at the gate 3 mins earlier than provided boarding time. The flight boarding time provided was 6:25 pm, for a 6:55 departure. This concerns very inappropriate operations execution of your flight 2123, on Jan 10. Today however have experienced a very unpleasant incident that I would like to relay to you. I often choose Business Select and also take advantage of early bird check in on frequent occasion. Customer service has been very good and I like to recommend SWA to friends and family. I have enjoyed your service over the past several years. I am a Southwest A List Preffered customer,using SWA for personal and business pleasure, despite having many options. ![]()
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